Sony DSC-F717 CCD repair gone bad (Laredo, TX Sony Service Center)

I bought a used Sony DSC-F717 digital camera off of craigslist.com which had a problem--its screen was showing a distorted image. I have owned this camera before and figured I'd bite the bullet and incur a repair expense and get a good deal on this camera. A simple google search on the matter (Search: F717 CCD problem) reveals that Sony was sued under a class-action lawsuit and the court ordered Sony to issue free-of-charge repairs to customers experiencing a distorted or even no image at all on their F717 or VARIOUS other models of Sony or Canon cameras containing the defective CCD sensor. They will repair this free of charge and pay for any shipping expenses.

I was thrilled at this and packed up my F717 along w/ a neckstrap, 1GB Pro Duo Sony memory stick, the orginal (OEM) battery, the camera case and bag, and about 15-20 screen protectors for the exterior portion of the LCD screen. Item shipped ground UPS and arrived at Sony about four days later. The repair took about five business days and shipping took about five days total. I unpacked my camera, excited as can be, when I noticed it felt a little light. Lo and behold, the camera was missing the battery, memory stick, and screen protectors. The camera bag was emptied out. I am now stuck with a battery-less and memory card-less camera. I figure no big deal, maybe the technicians at the repair center in Laredo, TX forgot to put them back and I figured I could rectify the situation with a simple phone call. They were immediately defensive and stated that their records show no indication of a memory card, battery, or screen protectors being received by their department. I call back later on that day and have them escolate the issue with management. They e-mail me the following morning and reiterate the same bullshit and that they would not be compensating me for my equipment. While I do not doubt the validity of their records, they do not seem to grasp the fact that it is an even REMOTE possibility that one of their goons could of pocketed the items when nobody was looking. Long story short, I will keep contacting Sony until this situation is resolved. For all you Sony camera owners out there who are experiencing problems with your camera screens, I would suggest you send your camera to Sony WITHOUT any accessories and demand they repair your camera. The law is on your side.